Join AlphaKOR as a Bilingual IT Support Specialist, focusing on remote troubleshooting and customer service excellence. Take the next step in your career within a vibrant company culture.

In this role, you will address technical issues remotely, supporting both customers and co-workers at AlphaKOR. Candidates should offer solid bilingual communication skills and demonstrate effective self-management. Your responsibilities will involve troubleshooting VPNs, firewalls, and virtualization solutions, ensuring a seamless customer experience.

Key Responsibilities:
• Resolve technical issues for staff and customers
• Communicate clearly for client and team satisfaction
• Write professional documentation for administration
• Handle tickets for workstations and related tech
• Follow up post-resolution for user satisfaction

Requirements:
• University or College degree in relevant discipline
• One year of field experience preferred
• Strong written and verbal skills in English and French
• Knowledge of servers and network troubleshooting
• Ability to self-manage tasks efficiently

Make a meaningful impact in IT with AlphaKOR; your skills will make a difference!
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📌 Remote IT Support Specialist - Bilingual (Ontario)
🏢 AlphaKOR
📍 Ontario