Boost customer success as an Account Manager at PagerDuty, focusing on SaaS solutions. Collaborate cross-functionally to enhance product use and customer satisfaction in our hybrid workspace.
As an Account Manager at PagerDuty, you will play a crucial role in ensuring clients successfully engage with our platform. This position involves managing existing customer accounts while driving renewals and expansion opportunities, working from our Toronto office two days per week. You will use your skills in customer success to help clients derive measurable value from our solutions.
Key Responsibilities:
• Own existing customer accounts for optimal value realization
• Implement plans for account renewals and opportunities
• Negotiate and manage contract renewals effectively
• Utilize analytics to monitor and improve customer health
• Partner with various teams for seamless client experiences
Requirements:
• 7+ years of customer-facing experience
• 4+ years managing SaaS renewals
• Familiar with Salesforce and analytic platforms
• Bachelor's degree or equivalent background
• Solid analytical and relationship management skills
Utilize your expertise in SaaS and account management to excel at PagerDuty in Toronto.
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