Job Title: Logistics Customer Success Manager
Industry: Transport and storage
Location: Dollard-Des-Ormeaux

Our client is looking for a Customer Success Lead who is passionate about building relationships, delivering exceptional service, and helping customers succeed. This is more than a customer service role. It's an opportunity to become a trusted partner for your accounts while leading operational excellence within a growing logistics company.

Advantages

Full-time permanent position from Monday to Friday

Office located in Dollard-des-ormeaux, free parking

The work model is flexible (home / office)

Base salary negotiable 60k-70k range

Benefits package included, insurance

3 weeks of vacation + additional days off

Excellent work environment, team workplace, internal advancement opportunities

Responsibilities

Manage customer relationships and become their primary point of contact

Provide proactive solutions that strengthen customer satisfaction and retention

Collaborate with internal teams to ensure seamless logistics operations

Identify opportunities to grow existing accounts through value-added services

Lead by example, helping your team deliver an outstanding customer experience every day

Qualifications

2-3 years logistics in the transport or brokerage industry

Experience in cross-border sales of LTL and FTL solutions

Familiarity with class and discount pricing structures

Be self-managed and able to meet the requirements of the position with minimal supervision

Summary
Focusing on the transport and logistics industry,



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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

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