Join CGL as a Digital Product Analyst and enhance CRM capabilities for exceptional customer experiences in a hybrid work model. Collaborate, analyze, and drive improvements to support client needs.

As a full time member of our GO Client Experience team at CGL, you'll utilize your analytical skills to optimize customer relationship management products. You will be responsible for gathering business requirements, conducting data analyses, and developing performance reports. Your contributions will help streamline business processes and enhance product delivery.

Key Responsibilities:
• Understand customer journeys and CRM product features
• Document and validate business requirements and user stories
• Analyze operational data for process improvement insights




• Develop performance reports and dashboards for product evaluation
• Foster relationships with cross-functional teams and stakeholders

Requirements:
• 2-4 years in Product Analysis or related field
• Bachelor's degree in Business or related discipline
• Experience with data reporting and analysis
• Familiarity with CRM solutions like Salesforce
• Knowledge in insurance operations is a plus

Drive value through analytics, collaboration, and continuous improvement in your role as a Digital Product Analyst at CGL.
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📌 Digital Product Analyst at CGL (Ontario)
🏢 The Co-Operators Group
📍 Ontario