12-Month Contract - Customer Care Specialist (Tues-Sat 8am-4pm) Guelph, ON, CA
Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers?
At Well.ca it’s our mission to provide our customers with the best service they have ever had!
Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist.
This role supports the functions and interactions of the Customer Care team as well as the departmental goals.
Why Join Our Team?
At Well.ca we strive to cultivates leaders, promote work life balance, and the overall Wellbeing of all our employees! With safety as our top priority!
Competitive Wage: $18.50 per hour
Work Schedule: Tuesday - Saturday 8:00am - 4:00pm
Location: Guelph - Hybrid* Min.1x/quarterly, or as requested by Management
Position Status: Contract (12 Months)
Discounts: Well.ca offers 20% off on everything on Well.ca and an Employee discount store!
As our company grows, we also want our employees to grow with us. At Well.ca we have many career development opportunities for all employees to grow to their fullest potential!
Responsibilities:
Customer Communication
Answer incoming customer calls quickly in a very friendly and genuine manner
Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction
Assist customers in correcting post-purchase issues
Use Well.ca’s in-house software to communicate with customers in regard to their orders
Handle confidential customer information in a sensitive and responsible way
Ability to diagnose problems, identify and drive appropriate solutions
Work closely with peers and other departments to resolve customer issues
Contact customers on behalf of other departments as required
When needed escalat[e] issues to the Senior Customer Care team to ensure we are meeting customers particular needs
Performance Criteria
Reports directly to the respective Shift Supervisor within Customer Care
Turn first time customers into loyal customers by wow-ing them with wonderful service
Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca
Demonstrated ability to maintain /exceed personal and department goals and metrics
In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends
Agility and ability to retain and communication large amounts of information
Qualifications:
High school diploma required
1-3 years experience in a similar role
Exceptional written and oral communication skills
Strong technical skills
Ability to diffuse tense or difficult situations
Adapts easily to change
Ability to learn quickly and take initiative
Outstanding multi-tasking and organizational skills
Ability to solve problems in a quick and well thought out manner
Working knowledge of Microsoft Excel
Assets:
Fluency in multiple languages
Post-secondary diploma/degree
Considerations of the role:
In-office working days will be required on occasion (to be scheduled with advanced notice)
Teleconferencing will be required for weekly team meetings and any other relevant group sessions
Why You’ll Love Working at Well.ca
Purpose-driven culture focused on wellness and sustainability.
Collaborative, flexible, and supportive hybrid work environment.
Opportunity to grow and make an impact across multiple marketing channels.
Competitive compensation, perks, and employee discounts.
Disclosures
Employer Name: WELL.CA (BH WATER HOLDCO LTD.)
AI Use: Well.ca does not currently utilize AI in their recruitment process