Take charge as Lead Technical Customer Support at Dot Compliance, a leader in compliance solutions for life sciences. Manage operations to ensure customers receive exceptional support experiences while leading a dedicated team.

Your role will focus on the daily management of customer queries, mentoring support engineers, and enhancing operational excellence through effective collaboration with other departments. As a pivotal leader, you will contribute to the performance growth of your team while ensuring adherence to service level agreements.

Key Responsibilities:
• Directly manage customer issues as the main escalation point
• Participate in on-call schedule alongside team members
• Lead the team’s training, onboarding, and performance reviews




• Ensure effectiveness of support processes and team KPIs
• Collaborate with other departments for improved service outcomes

Requirements:
• Experience in leading customer support teams
• Background in SaaS and cloud technology environments
• Robust leadership and communication skills
• Proficiency in managing SLAs and KPIs
• Willingness to engage in on-call responsibilities

Support customer satisfaction and operational excellence as the Lead Technical Customer Support at Dot Compliance.
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📌 Lead Technical Customer Support at Dot Compliance (Manitoba)
🏢 Dot Compliance
📍 Manitoba