Job Description
What is the opportunity?
As a Senior Business Systems Analyst supporting the CODI (Curated Operational Data and Insights) program within Operations Technology, you will be the primary analyst of technical requirements for an Operations AI transformation initiative. You'll serve as the critical liaison between business stakeholders in Operations (ODIA and OE teams) and technical teams (Operations Technology and RBC Borealis), ensuring that AI-driven solutions are grounded in operational reality and technically sound.

This role is foundational to CODI's success. You'll drive requirements definition, system integration analysis, and gap identification across current use cases while establishing the framework for future use cases and portal development. You'll combine deep technical fluency with the ability to influence and align multiple business groups around shared priorities.

What will you do?
Requirements & Analysis

Gather, document, and validate business requirements from stakeholders, translating operational challenges into technical specifications

Conduct current-state process analysis and identify gaps between existing capabilities and future AI-driven solutions

Define technical integration details, system mappings, data flows, and non-functional requirements (performance, security, scalability, compliance)

Identify technical risks, architectural constraints, and feasibility issues; elevate or collaborate with development leads and architects to resolve them

Cross-Functional Alignment

Facilitate discussions between business stakeholders and technology teams to align on requirements, priorities, and trade-offs

Work with multiple business groups to resolve competing priorities through influence and clear communication of impact

Document decisions and communicate outcomes to stakeholders in both technical and business language

Program Support





Act as implementation liaison

Design requirements frameworks and documentation standards

Partner with technical teams on solution design validation and scope alignment

What do you need to succeed?
Must-have

5+ years of experience as a business systems analyst or equivalent, with demonstrated mastery in requirements definition and technical analysis

Financial services industry experience (banking, lending, payments, or operations)

Technical fluency in document handling systems, workflow/automation platforms, and modern application architecture (APIs, microservices, system integration patterns)

Ability to identify technical gaps and issues : You can spot architectural concerns, data mapping challenges, or integration risks that others miss

Stakeholder management : Proven experience working across multiple business groups, understanding competing priorities, and building alignment through influence rather than authority

Communication excellence : Ability to translate between technical and business language; explicit, concise documentation of complex requirements

Problem-solving orientation : Comfort with ambiguity, emerging technology (AI agents), and complex enterprise environments

Nice-to-have

Experience with AI/automation or process transformation programs

Familiarity with RBC systems or enterprise content management (ECM) platforms

Background in operational process design or optimization

Experience with RPA, BPM, or workflow automation tools





Track record of mentoring or knowledge-sharing in technical environments

What's in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable

Leaders who support your development through coaching and growth opportunities

The opportunity to shape how AI transforms banking operations at enterprise scale

Work in a dynamic, collaborative, and high-performing technology environment

Flexible work/life balance options

Opportunity to do challenging, meaningful work with lasting impact

Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-02

Application Deadline: 2026-09-28

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Senior Business Systems Analyst (Ontario)
🏢 ODAIA
📍 Ontario