Drive DHL Express's customer-centric initiatives as the Senior ICCC Manager in Brampton, Ontario. Focus on strategy execution, advanced analytics, and cross-functional project leadership.

In this key role at DHL Express, you'll lead the Insanely Customer Centric Culture (ICCC) agenda in Canada. With a minimum of 7 years in project management, you will ensure alignment with regional and global priorities. Your expertise in tools like Power BI and SQL will support ongoing customer experience enhancements.

Key Responsibilities:
• Execute the ICCC strategy aligned with customer experience goals
• Manage the ICCC+ tool for optimal governance and usage
• Conduct monthly ICCC meetings and track action items
• Analyze VOC data for insights and trends
• Lead cross-functional projects aimed at improving NPS

Requirements:
• Minimum 7 years in skilled project management
• Degree in Data Science or related field preferred
• Proficiency in Power BI, SQL, and Python
• Excellent leadership and communication abilities
• Senior Advisor/Advisor certification a plus

Shape the future of customer experience with your insights and leadership.
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📌 Senior ICCC Manager at DHL Express (Ontario)
🏢 DHL Express
📍 Ontario