Direct Energy, an NRG company, seeks a Data Scientist for Customer Care Analytics to develop and deploy ML, forecasting, and Generative AI solutions that enhance customer outcomes and operational efficiency.
You will partner with Customer Care, Billing, Workforce Management, and Technology teams to turn data into actionable insights, build dashboards, and govern AI initiatives, influencing business decisions with data-driven storytelling.
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📌 Data Scientist, AI & Customer Care Analytics (Alberta)
🏢 NRG
📍 Alberta