Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred

Experience

- Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred
- Prior experience in technical support or after-sales service is an asset

Technical Skills

- Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures
- Strong troubleshooting and problem-solving skills
- Ability to read and interpret electrical schematics and hydraulic diagrams
- Proficient in Microsoft Office tools

Language

- Fluent in English and French (spoken and written)

Additional Requirements

- Solid communication skills and customer service mindset
- Ability to travel and perform on-site service work
- Valid driver’s license

Nice to Have

- Experience with AWP brands such as JLG, Genie, Skyjack
- Experience in technical training or team leadership
- Familiarity with the North American construction equipment market

Key Performance Indicators (KPIs)

- Response time to technical issues
- Warranty cost control

RESPONSIBILITY

1. Technical Support & Troubleshooting

- Provide remote and on-site technical support to customers and dealers




- Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems
- Handle complex technical cases and provide effective solutions
- Guide or participate in equipment installation, commissioning, repair, and maintenance
- Support customers with preventive maintenance to improve equipment uptime
- Travel to customer sites when necessary to perform service and repairs

3. Product Support & Training

- Deliver technical training to customers and service teams (structure, systems, operation)
- Develop and update technical documents, service manuals, and operation guides
- Collect field feedback and support product improvements

4. Spare Parts & Warranty Management

- Assist in warranty claims processing and technical evaluation
- Recommend spare parts selection and support inventory planning
- Track key component issues and coordinate with HQ on improvements

5. Customer Communication & Support

- Maintain strong relationships with customers to enhance satisfaction
- Support sales team with technical expertise (product selection, technical clarifications)
- Respond promptly to customer inquiries and service requests

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📌 Technical Support Engineer (Quebec City)
🏢 Zoomlion Na
📍 Quebec City