What is the opportunity?
As the Staff, Operations Manager (Global Security) you will drive excellence across our data operations function. You'll serve as the bridge between our technical capabilities and business needs, managing the complete lifecycle from data onboarding through production support. You'll maintain the health and integrity of our operations ecosystem, ensuring all controls are robust, processes are optimized, and stakeholders have the insights they need to succeed.

What will you do?

Own data management strategy, supporting new enhancements and feature requests while maintaining rigorous operational controls

Lead intake processes for bugs, new features and data initiatives, working collaboratively across teams to evaluate feasibility and impact

Create and manage incidents, establish operational rules and workflows, and

develop comprehensive operational documentation (manuals, SLAs/OLAs, runbooks)

Conduct regular reviews of operational rules, controls, and procedures to ensure currency and effectiveness

Partner with clients throughout their data onboarding journey and troubleshoot production issues as they arise

Drive continuous improvement of operational processes and documentation standards

What do you need to succeed?
Must-have

5+ years in operations management or product operations roles

Strong data management and process optimization skills

Ability to translate business requirements into operational workflows

Experience maintaining compliance and operational controls

Excellent project intake and prioritization capabilities

Strong stakeholder management and communication skills

Nice to Have





Prior RBC experience

Familiarity with ETL or data platform operations

Knowledge of SLA and incident management best practices

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a energetic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

#LI-POST
#TECHPJ

Job Skills
Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details
Address:
16 YORK ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-08-28
Application Deadline:
2026-09-07
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

#J-18808-Ljbffr

📌 Staff, Operations Manager (Global Security) (Ontario)
🏢 Socket.dev
📍 Ontario