What you will do

Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps

Drive Process Excellence - through process re-engineering that optimize customer experience, operational costs, quality, and business resilience.

Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals

Steer the design and realization of process re-engineering efforts

Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.

Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement

Evaluate extensive and intricate datasets and develop narrative-driven reports

Provide analysis and reconciliation support through savings realization period

Provide input into the development and monitoring of the budget

Develop Business Cases for Initiatives

Key outcomes should include increased customer satisfaction, quality improvements, and reduced operational costs, all in alignment with strategic business goals.

What you will bring

Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success

Strong knowledge of Lean Process Improvement and Lean Operations Methodology

Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas

Expertise in Service and Operational Design

Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment

Ability to analyze complex data to determine appropriate course of action towards the objectives





Ability to work with a high degree of detail and accuracy in a rapid-paced environment

Strong time management skills with the ability to prioritize competing deliverables

Qualifications:

University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications

Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)

LSSBL certification with 3+ years of experience is an asset

5+ years experience leading and delivering operational process improvements or initiatives

Excellent Data Analytical Skills

Excellent communication skills with experience creating and leading presentations to senior leadership

The base salary for this position is between $90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians.



Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location:
London Ontario, ON, CA, N6A 4K1 Winnipeg Manitoba, MB, CA, R3C 1V3

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📌 Manager Process Excellence (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario