Bigstone Health Commission is seeking compassionate, reliable Shelter Support Workers to join our team and help maintain a safe and supportive environment for individuals experiencing homelessness. This role is essential to the daily operations of the shelter, offering direct support to residents while ensuring safety, dignity, and respect for all.

Duties and Responsibilities:

Ensure the safety and well-being of all shelter residents

Conduct client intake and orientation, including coordinating sleeping arrangements

Provide crisis intervention, de-escalation, and conflict resolution as needed

Assist with meal distribution and perform general housekeeping / sanitation duties during shifts

Maintain accurate daily logs, including incident reports and client documentation

Offer referrals to mental health, addiction, social, and community support services

Support a trauma-informed, culturally respectful, and non-judgmental shelter environment

Other duties as requested

Knowledge, Skills, and Abilities:

Robust communication, interpersonal, and problem-solving skills

Empathy, patience, and a non-judgmental approach

Ability to remain calm and professional in high-stress or crisis situations

Understanding of trauma-informed care practices





Ability to work on a rotating schedule

Effective teamwork and collaboration skills

Education and Experience:

Grade 12 education preferred

Experience working with vulnerable populations, such as individuals facing homelessness, addiction, or mental health challenges is an asset

Experience working in shelters, residential programs, outreach, or crisis settings is an asset

Certifications in First Aid/CPR, Non-Violent Crisis Intervention (NVCI), Harm Reduction Training, Applied Suicide Intervention Skills Training (ASIST), and Naloxone training is an asset

Salary is dependent on qualifications.

CLOSING DATE: Until a Suitable Candidate is Found.

Bigstone Health Commission
The strong commitment from Band leadership and Health Commission staff has resulted in a first class health organization that makes a difference in these communities. Dedication to program objectives has meant improved health status, reduction in disease rates, and a healthier and happier community.

Bigstone Health Commission Main Office
Health Centre | Community Health | Home Care | Community Wellness
#J-18808-Ljbffr

📌 SHELTER SUPPORT WORKER (Alberta)
🏢 Bigstone Group
📍 Alberta