Elevate operational success as a DriveTest Centre Manager for Serco Canada Inc. in a role focused on effective team management and service excellence.
This management role entails directing daily activities at a DriveTest Centre and overseeing front-line employees. Your leadership will ensure compliance with internal policies and service delivery objectives while empowering your team. Strong communication and performance management skills are critical to maximizing team effectiveness in this dynamic position.
Key Responsibilities:
• Lead and manage staff at the DriveTest Centre
• Coordinate workflow and distribute responsibilities among employees
• Educate and support staff on operational practices
• Address performance issues and implement solutions
• Regularly assess service activity accuracy and compliance
Requirements:
• 4-6 years of supervisory experience preferred
• Thorough understanding of driver licensing regulations
• At least 2 years as a Customer Service Agent or Driver Examiner
• Good computer skills in a Microsoft setting
• Ability to meet deadlines and prioritize tasks effectively
Drive operational excellence and motivate a diverse team at Serco Canada's DriveTest Centre, ensuring top-tier customer service.
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