Join Clio as the Customer Experience Manager, leading the Voice of Customer initiatives to enhance user satisfaction. This role supports a hybrid work model in Toronto, Vancouver, or Calgary.
In this 12-18 month contract, you will be integral to Clio's Customer Success team, driving customer feedback loops and insights. With over five years in customer experience roles, you will manage VoC programs and work alongside product, marketing, and sales teams to foster a proactive approach to customer satisfaction and engagement.
Key Responsibilities:
• Spearhead the development and oversight of VoC programs • Adopt AI technology for effective customer feedback operations • Utilize analytics to identify customer journey trends • Collaborate cross-functionally to align customer insights with company objectives • Enhance and maintain the customer feedback panel for ongoing insights
Requirements: • 5+ years in Senior IC or leadership roles in CX • Proactive experience with VoC platforms like Qualtrics • Solid ability to derive insights from data • Excellent presentation skills for executive audiences • Ability to implement strategies that drive change
Enhance customer experiences at Clio as you develop impactful VoC programs in this pivotal management role. #J-18808-Ljbffr
📌 Customer Experience Manager at Clio (Winnipeg)
🏢 Clio
📍 Winnipeg