Mental Health & Addictions Service Coordinator, Here 24/7
Job Category : Direct Service

Requisition Number : MENTA001671

Posted : August 26, 2026
Full-Time

Locations
Showing 1 location

Waterloo Ave.
Guelph, ON N1H0A1, CAN

Description
Posting Closes: September 7, 2026 at 5:00pm

We are recruiting for a SERVICE COORDINATOR for Here 24/7

This is a contract full time position to fill an existing vacancy to March 31, 2027 (35 hours per week - Sunday to Thursday 5pm to 1am) based at 80 Waterloo Ave. Guelph.

*These opportunities currently follow a hybrid work model. Shifts during core daytime hours (6am-12am) are typically worked on-site, while overnight and weekend shifts may be worked remotely. As service needs evolve, some weekend and statutory holiday coverage will transition to on-site work during daytime hours. The ability to work a hybrid schedule is determined by operational requirements, and the Agency reserves the right to modify work arrangements, including hybrid schedules.

Reporting to the Team Lead, Here 24/7, the Service Coordinator provides a range of services at the “front door” to the mental health and addictions system, including intake, referral, crisis response functions, and brief support to individuals awaiting ongoing services. Service Coordinators are part of a large, integrated team serving Waterloo and Wellington, while working within smaller, geographically based hubs to respond to and meet local service needs. Successful incumbents will need to go mobile as necessary based on the needs of the person and risk issues. The Service Coordinator also supports Ontario Health West’s Provincial Coordinated Access model by completing standardized screening and triage, managing referrals, and matching individuals to the most appropriate mental health and addictions services across the system.



This role works in close alignment with the 988 Suicide & Crisis Lifeline, supporting coordinated crisis pathways, warm transfers, and follow‑up where appropriate, as well as with community‑based crisis and stabilization services, including HART Hubs (Homelessness and Addiction Recovery Treatment Hubs).

Responsibilities include:

Crisis Intervention:

Respond to individuals presenting in crisis, either in person or over the phone

Provide mobile crisis response in the community as required

Assess urgency, risk factors, strengths, resources and needed services

Initiate referral to internal and external community agencies following stabilization of crisis

Liaise with police, hospital staff, Family and Children's Services and other community supports to ensure safety and support of children/adolescents in crisis

Provide short-term crisis support services to facilitate a transition to other supports

Referrals:

Respond to referrals and assess support needs

Connect with individuals referred for mental health & addiction services, assess for support needs including desired outcomes

Facilitate links to community agencies and service

Maintain regular contact / follow-up with individuals waiting for services

Service Information:

Receive and act on inquiries about services

Make referrals to other appropriate service providers as relevant

Qualifications:

Degree/diploma in psychology, social work, or relevant health or social science field

Three or more years of related experience

Well-developed intake,



referral, crisis assessment, intervention and brief support skills

Ability to work well under pressure in a team workplace and also independently

Knowledge of a broad range of mental health, addiction and concurrent issues

Knowledge of our system’s mental health and addiction supports and resources

Good organizational, communication, interpersonal and problem-solving skills

Ability to work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources

Well-developed knowledge base of the various service systems within the catchment area

Demonstrated working knowledge of personal computers, database and word processing applications

Demonstrated belief in the values and philosophy of CMHA WW

Demonstrated sound clinical and practical judgement

A valid driver’s license, vehicle and insurance, as travel is required

Qualified candidates are invited to submit a resume and cover letter in one document outlining how your skills, qualifications and experience meet the position requirements. We will be communicating with successful candidates via email so please check your inbox and junk/spam folder near the posting closing date.

CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $33.07 to $40.30 per hour

CMHA WW, as an equal prospect employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

Other key search terms: Intake Worker, Social Worker

*We do not use AI in our screening process.

Education
College Diploma or better in Social Work or related field.

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📌 Mental Health & Addictions Service Coordinator, Here 24/7 (Ontario)
🏢 Canadian-Mental-Health-Associatio
📍 Ontario