Join Aplin as Director of Technical Support Services, leading a agile team to enhance customer experiences. This leadership role emphasizes operational efficiency and team development within a SaaS framework.

In this position, you will drive the transformation of our support organization, working closely with cross-functional teams. By establishing clear performance expectations and optimizing processes, you will foster a culture centered around excellence and accountability in support services.

Key Responsibilities:
• Lead and develop a high-performing support team
• Assess support processes and implement best practices
• Improve customer communication and escalation management




• Collaborate with internal stakeholders for solution building
• Develop KPIs and operational reports for leadership

Requirements:
• Minimum 5 years leading customer support teams
• Proven success in improving support service metrics
• Strong understanding of customer experience best practices
• Experience in software or SaaS environments
• Exceptional coaching and communication skills

Drive the growth of Aplin’s technical support while enhancing operational standards and customer satisfaction.
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📌 Aplin Technical Support Director (Quebec City)
🏢 David Aplin Recruiting
📍 Quebec City