Requisition ID 36891 -Posted - Cascades Containerboard Packaging - Head Office (2001) - Customer Service (SERV_CLIENT) - Cascades -Vaughan (CEC_CA_052) - Cascades -Vaughan - Procurement and Logistics
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join our team as a Customer Fulfillment Specialist in Vaughan and help build a more sustainable future.
What’s in it for you Taking care of our people is in our nature - so you’ll enjoy:
A competitive annual salary between $50,000 and $56,000
Profit sharing and an employee share purchase plan
A hybrid work model: 3 days in the office (2 fixed + 1 flexible)
A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A team-oriented, respectful, and people-centered workplace
Your Role As Customer Fulfillment Specialist, you’ll take on real challenges that bring out your full potential. Your scope includes:
Respond to customer inquiries via phone, email, and internal systems, ensuring timely, professional, and accurate communication
Process, track, and update customer orders while maintaining a high level of accuracy
Troubleshoot and resolve customer issues, coordinating with internal teams such as logistics,



billing, and fulfillment
Monitor open cases, follow up on pending requests, and ensure resolution within established service level agreements (SLAs)
Maintain accurate documentation of customer interactions, requests, and resolutions
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements
Support reporting, system updates, and team knowledge sharing as needed
What you bring You're a natural fit for Customer Fulfillment Specialist if you have:
Experience in customer service, order management, or a similar client-facing role
Solid communication skills with the ability to manage customer interactions professionally and effectively
Excellent organization and time management skills, with the ability to handle multiple priorities
Problem-solving abilities and a proactive approach to resolving issues
Attention to detail and accuracy in processing orders and maintaining records
Ability to collaborate cross-functionally with internal teams
Comfort working with CRM systems and order management tools
If you bring the same care to who you are as to what you do, we’d love to meet you!
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.

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📌 Customer Fulfillment Specialist (Ontario)
🏢 Cascades
📍 Ontario