Job Description
Posted Monday, August 31, 2026 at 7:00 AM

About Optima Living

Founded in 2007 by two friends inspired by their families' dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada's leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary
Reporting to the Head of Operations, The Senior Director, Operations provides strategic and operational leadership across multiple seniors care locations, driving performance excellence in financial management, resident care, and regulatory compliance. The role is accountable for the overall success of each location through the development and execution of short and long-term operational strategies, while fostering a culture of continuous improvement and service excellence. The ideal candidate is a dynamic,



results-oriented leader with a proven track record in multi-site operations management within the seniors care or broader healthcare sector

Responsibilities& Accountabilities

Strategic Leadership & Organizational Performance

Develop and execute strategies, deploy tactics to attain short and long-term financial and mission-critical operational goals

Implement operational processes, produce sustainable growth, and minimize risk

Monitor financial and operational metrics, measured against organizational objectives

Understand current market trends and competition

Oversee all aspects of day-to-day operations at each location, including finance, budget planning, sales and marketing

Manage budgets and monitor labour costs

Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines, and ensure expenditures meet cost projections and completion deadlines

Ensure optimum occupancy, revenue, and profitability for each location

Compliance, Quality & Risk Management

Ensure compliance with standards and regulations

Lead accreditation and audit compliance strategic processes

Conduct routine inspections of services provided at each location





Liaise with the clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location

Resident Care & Service Excellence

Ensure each location delivers the highest level of care and attention to residents

Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large

Lead by example through professional operations and communication

Evaluate performance of General Managers at each location

Support the leadership team at each location with Human Resources management

Stakeholder & Community Relations

Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large

General Responsibilities

Frequent travel is required up to 50%

Qualifications and Experience

Minimum (8) eight years senior living and care industry experience as a senior leader

Completion of degree in Business Administration, Healthcare, Finance, or related discipline

Valid driver's licensed required for travel up to 50% of the time

Experience with unionized environment is preferred

Exceptional interpersonal and leadership skills

Superior organizational skills with the ability to work in a fast-paced environment

Superior oral and written communication skills, fluently in English

Demonstrate the ability to prioritize and problem solve

High integrity and a solid sense of ethics as well as the ability to handle sensitive information with tact and discretion

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📌 Senior Director,. Operations (British Columbia)
🏢 Optima Living
📍 British Columbia