OBJECTIVE/MISSION
As an Ambassador, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES
Sales Achievement:

Consistently achieve and/or exceed the monthly sales target, as directed by management.

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

Adapt approach according to the client needs and motivations

Negotiate and handle objections with ease

Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

Remain current on industry news and competitor

Client Relationship Management:

Cultivate current and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

Appropriately resolve client issues/concerns and elevate as needed to Management

Partner with Management to develop a plan to support,



and participate to, in-store and offsite events and networking

Daily Boutique Operations:

Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

Assist in the merchandising and daily maintenance of displays and back-stock

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE
Education:

College degree preferred

Required Experience:

Must be able to work Saturday and Sunday consistently in addition to one weekday

2 to 5 years of previous experience in luxury retail

Technical Skills:

Ability to work in a fast-paced retail store environment

Computer and internet Savvy

MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

Additional language skills are a plus

General knowledge of timepiece movements, are preferred

Excellent interpersonal and communication skills are required

Strong understanding of Customer Service needs and Customer (internal and external) priorities





Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

Being a genuine Maison Ambassador

Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

Self-Starter with Team-Player approach

Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – Canada
Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones.

Our core benefits include company sponsored health, dental, drug, and vision programs.

We offer access to the employee assistance program to support you and your household members through life’s challenges.

The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match.

Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off.

We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected hourly rate range: $23.00 to $26.00 plus incentives. Salary will be determined based on relevant skills and experience.

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📌 Sales Associate (Ontario)
🏢 Richemont Iberia
📍 Ontario