Key Accountabilities1. Business Planning & Performance

- Contribute to annual goals, objectives, and strategic plans for SVGB and the Retail Division, and translate them into monthly targets and staff priorities.
- Monitor trends in the convenience, fuel, and tobacco retail sectors and recommend improvements.
- Track performance against goals; report progress to the Manager, Retail Operations in weekly meetings and via a year-end completion report.

2. Daily Operations & Financial Control
- Oversee day-to-day store operations, including opening/closing security procedures, cash control, and shift reconciliation.
- Ensure the POS system is kept current with products and pricing, and that daily transactions reconcile accurately.
- Ensure timely, accurate bank deposits and daily, weekly, and monthly financial reconciliations.
- Prepare and submit accurate sales, payroll, and reporting information to Finance on schedule.

3. Merchandising, Pricing & Inventory
- Set and monitor competitive pricing for fuel and merchandise based on regular market checks; report local pricing to the Manager, Retail Operations biweekly.
- Manage inventory levels, ordering, and vendor relationships to support sales targets, minimize shrinkage, and avoid stockouts.
- Contribute ideas for marketing, promotions, seasonal offerings, and in-store merchandising to drive sales and customer engagement.

4. Customer Service
- Ensure all staff deliver a consistently high standard of customer service, and personally resolve escalated customer situations.
- Maintain a clean, secure, and welcoming environment across the store and fuel islands.
- Maintain customer feedback and refund processes,



and ensure staff are well-informed on products and services.

5. Safety, Facilities & Regulatory Compliance
- Maintain all facility safety systems (fuel safety, fire, emergency lighting, security) in good working order, and review the Emergency Response Plan annually.
- Ensure compliance with WHMIS, food safety, tobacco retail regulations (including age verification), and other applicable provincial and federal requirements; ensure staff are trained accordingly.
- Maintain a preventative maintenance and cleaning schedule for the facility, arranging contractor support as needed.
- Uphold workplace health and safety policies, including regular inspections, incident reporting, and proper use of protective equipment.

6. Staff Leadership & Development
- Hire, train, coach, schedule, and manage the performance of staff, including attendance and any disciplinary matters, in accordance with the Nch'ḵay̓ Employee Manual.
- Build a positive, team-oriented culture and support ongoing staff training (orientation, customer service, safety, POS, tobacco compliance, and related topics).
- Adjust staffing to seasonal needs while managing labour costs, and personally cover shifts as required.

7. Team Participation & Other Duties
- Participate actively as a member of the Retail Operations team, including meetings, mentoring junior staff,



and professional development.
- Perform other duties as assigned by the Manager, Retail Operations.

QualificationsEducation
- Secondary school diploma required; post-secondary education in Business, Retail Management, or a related field is an asset.

Experience
- Minimum 3–5 years of experience in retail management or a supervisory role, preferably in a fuel, convenience store, or related environment.
- Experience managing staff scheduling, payroll records, and performance reviews.
- Experience with point-of-sale (POS) systems and cash reconciliation.
- Experience with inventory management and purchasing.

Knowledge, Skills and Abilities
- Strong leadership and team development skills.
- Solid understanding of retail operations, pricing strategy, and customer service standards.
- Working knowledge of workplace health and safety regulations, including WHMIS.
- Knowledge of tobacco retail compliance, including age verification requirements and applicable provincial regulations.
- Ability to work independently and make sound decisions under pressure.
- Proficiency with Microsoft Office (Word, Excel) and standard retail software.
- Strong written and verbal communication skills.
- Cultural awareness and ability to work respectfully within a First Nations enterprise environment.

Working Conditions & Other Requirements
- Valid driver's licence.
- Must be legally entitled to work in Canada.
- Available to work a flexible schedule, including evenings and weekends, as required.

Must be available on-call 24 hours a day to respond to operational or facility emergencies. This is a condition of the position

📌 Store Manager - 6 Month Term (Garibaldi Highlands)
🏢 CareerBeacon
📍 Garibaldi Highlands