Become a vital resource at J.D. Irving, Limited as a Switchboard Operator for Finance Client Services. Deliver high-quality, qualified interactions as you handle client inquiries and requests.
This position supports the Finance Shared Services by ensuring that every call is answered and routed efficiently while providing basic support. You will manage documentation of calls and inquiries effectively and contribute towards improving processes. Strong listening and communication skills will help you excel in this role.
Key Responsibilities:
• Screen and direct incoming finance-related calls
• Provide first-level support for inquiries and requests
• Document call details and service requests accurately
• Assist in troubleshooting or directing clients to resources
• Facilitate communication between teams and external contacts
Requirements:
• Post-secondary education in a related field preferred
• Experience in customer service or call center roles
• Excellent verbal communication and listening abilities
• Strong organizational skills with a detail orientation
• Microsoft Office proficiency is required
Utilize your skills to provide exemplary client service and communication at J.D. Irving, Limited.
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