Step into a Technical Support Expert role at Apple Retail and deliver exceptional service. Troubleshoot and repair Apple devices while helping customers with their needs.

This position involves using in-depth knowledge of Apple products to assist customers effectively. As a Technical Support Expert, you will diagnose hardware and software issues, repair devices, and educate customers about their Apple services. Your role is crucial in fostering an inclusive setting that values diversity and collaboration.

Key Responsibilities:
• Stay informed on products and repair procedures for Apple
• Resolve customer service issues with care and expertise
• Diagnose and repair Apple hardware and software




• Communicate product and service recommendations to customers
• Collaborate with team leaders to enhance service quality

Requirements:
• Retail or sales experience is a plus
• Fine motor skills for hardware inspection and repairs
• Proven ability to troubleshoot issues in a service environment
• Proficiency in English (or French for Quebec roles)
• Willingness to work flexible hours, including evenings

Utilize your technical support skills to improve customer experiences at Apple Retail.
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📌 Apple Technical Support Expert (Quebec City)
🏢 Apple
📍 Quebec City