Join Manitoba Hydro as an Indigenous Customer Engagement Specialist in Winnipeg, where exceptional service meets community connection. You will provide key support through various channels, focusing on empathy and clarity.

This position requires a passion for customer service and a commitment to fostering robust relationships with our clients. Your ability to navigate through inquiries and offer customized solutions will enhance the customer experience. With Manitoba Hydro's focus on inclusivity, your role will help bridge connections with the diverse communities we serve.

Key Responsibilities:
• Answer questions regarding billing and provide account details
• Advise on energy accounts and financing programs
• Manage inquiries for emergencies and service disruptions




• Handle billing transactions and late payment resolutions
• Perform duties as required during emergencies

Requirements:
• Grade 12 education or equivalent, strong math skills
• At least two years of relevant customer service experience
• Experience in fast-paced environments with clerical duties
• Ability to utilize basic Word and Excel functions
• French and English proficiency preferred

Bring your empathetic approach and dedication to customer satisfaction to Manitoba Hydro.
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📌 Indigenous Engagement Specialist at Manitoba Hydro
🏢 Lifeline Ukraine
📍 Manitoba