Join Finning Canada as a Performance Excellence Specialist, focusing on service process standardization and continuous improvement initiatives. Collaborate with teams to enhance service delivery across multiple facilities.

This role reports to the Service Performance Manager and emphasizes process management and operational excellence. You will lead improvement projects, conduct assessments, and foster collaboration between service facilities to ensure operational standards. Daily engagement with frontline teams will be essential in capturing feedback and implementing best practices to enhance customer experience.

Key Responsibilities:
• Lead process enhancement projects and initiatives
• Organize and facilitate training workshops for teams




• Collaborate with leaders to define service processes
• Support embedding Service Excellence across operations
• Gather and document detailed business requirements

Requirements:
• 3-5 years of service operations experience
• 1-2 years in project or continuous improvement roles
• Ability to influence without direct authority
• Experience in large organizations
• Familiarity with KPIs and operational frameworks

Bring your passion for service excellence and process innovation to Finning Canada, transforming the customer experience.
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📌 Performance Excellence Specialist with Finning (Alberta)
🏢 Finning
📍 Alberta