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Employee Group PMA - Professional and Managerial Association

About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us
Western’s Schulich School of Medicine & Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full time faculty and over 1,000 staff.

Responsibilities
The Manager, Dentistry Education is accountable for providing administrative leadership to ensure the effective and efficient operation of the academic programs in Schulich Dentistry. Reporting to the Director, Dentistry Operations, the Manager will work in conjunction with the Associate Director, Education, the Associate Director, Clinics, and the Assistant Director, Continuing Dental Education, to provide leadership in the areas of academic and administrative support for all programs within Schulich Dentistry, ensuring success of the Doctor of Dental Surgery, Internationally Educated Dentists, Graduate Orthodontics, General Practice and Oral and Maxillofacial Surgery Residency programs as well as Continuing Dental Education (CDE). The Manager ensures clear and current information is available and efficient processes are in place for academic leaders and staff within the programs, as well as for current and prospective students. The role will participate in the development and implementation of academic plans, policies, and procedures related to Schulich Dentistry academic programs, identify opportunities for improvement, and ensure adherence with University policies and procedures and accreditation standards. The Manager ensures learner support in areas of progression, appeals, and reporting, and manages external and internal relations with the program,



school and partners. The Manager is accountable for coaching and training staff, and for providing comprehensive consultation on a variety of processes to ensure the University community is served effectively.

Qualifications
Education:

Undergraduate Degree;in Business Administration preferred

Master’s Degree in Education or Business Administration preferred

Experience:

5 years of experience in the following:
Experience providing administrative support and coordination in a higher education institution

Experience with developing, implementing, analyzing, and interpreting academic policies and procedures

Demonstrated leadership experience in a face-paced environment

Demonstrated work history of establishing and maintaining positive skilled relationships with a variety of stakeholders at all levels

Experience supervising staff; preferably in a unionized environment

Experience in program evaluation and needs analysis preferred

Experience in curriculum development and renewal preferred

Knowledge, Skills & Abilities:

Knowledge of general office procedures, and of best practices for assessing, developing and implementing new business processes and procedures

Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience

Knowledge of adult learning principles and instructional design methods

Knowledge of accreditation, continuous quality improvement, evaluation and assessment principles and processes

Ability to evaluate the strengths and areas in need of improvement of courses based on best practices and evaluations from students and instructors

Openness to recognize when change is necessary, and to develop, implement and lead effective change management strategies

Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one’s own unit

Ability to write clear, concise and accurate procedural documentation

Ability to work in a manner that models best practices in confidentiality standards

Ability to apply creativity, innovation and resourcefulness to daily work

Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations





Attention to detail with an ability to retrieve, analyze and synthesize sizable amounts of data, while ensuring that information is accurate and comprehensive

Commitment to ongoing professional development with a desire to take on new challenges

A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills

Ability to multi-task and maintain an organized and effective personal work environment

Ability to work within a flexible schedule to accommodate the University’s events and activities

Ability to listen, inform, explain, and advise students on academic processes and regulations

Intermediate computer skills in Microsoft Office Suite

Interpersonal skills to liaise with prospective and current students, staff, faculty and other members of the Western community

Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required

Ability to effectively present information, and conduct training sessions and workshops

Ability to lead and develop rigorous recruitment processes, ensure on-going training and development, and performance management

Ability to plan and manage events of various sizes

Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner

Ability to promote individual growth by encouraging others to learn new skills and develop themselves

Ability to perceive and understand the emotions of others and interact with them appropriately based on those emotions

Capacity to consider issues from the perspective of others

Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect

Ability to work independently and effectively as a member of the team to achieve department goals

Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:
This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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📌 Manager, Dental Education (Ontario)
🏢 Western University
📍 Ontario