Client Delivery Manager (SAP Defined Position) Skills Set Required: 4-7 Years Experience in SAP Basis Domain Customer Facing Experience (2-3 Years) Knowledge of SAP Products & Services (RISE, S/4HANA, BTP, HANA Database, SaaS Solutions) Hands-on experience in Upgrades, OS/DB migration & Cloud is preferred Key Responsibilities – Owns, develops and supports growth of the client relationship for SAP ECS Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners For Premium Partner delivered accounts,



the CDM requires a technical and project management understanding Proactively positions recent ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.G., Industry AEs and others) Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business. Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit Drives Digital Transformation Success – aligns services to client’s transformation strategy and goals Expected to spend most of the time on sustainable

📌 Consultant (East Gwillimbury)
🏢 HCL Technologies
📍 East Gwillimbury