Job Description Key Responsibilities Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.

Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.

Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.

Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.

Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.

Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.

Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions.

Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures Potential after hours support and light travel Key Qualifications Postsecondary diploma or bachelor''s degree in Computer Science, Information Technology, Computer Systems Technology,



or a related technical field 2-5 years experience with end-user device support within a corporate environment Superior problem solving and communication skills Customer service orientation and capability to manage customer expectations General understanding of the Insurance, Financial and Fraternal industries Demonstrable experience working in a client-facing position Ability to work individually and as a team, managing time effectively Solid experience in the Microsoft product suite including Windows and Microsoft365 Remote support/tools knowledge General understanding and experience with AI software, particularly Microsoft Copilot Exchange/Active Directory/File Share management/Azure Portal/Intune Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies ITIL V3 Foundation Level Certified an asset Microsoft 365 Certified Fundamentals (MS-900) an asset Microsoft Certified: Azure Fundamentals (AZ-900) an asset #LI-Hybrid Salary Range: $47,300.00 - $69,300.00 The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.

In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

📌 IT Desk-side Technician (Toronto)
🏢 Foresters Financial
📍 Toronto