Job Description Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for facilitating activities that will build a more harmonious community.

Housing Support Worker delivers flexible, cutting-edge and tenant-centered programs and services using mental health recovery principles and applying the harm reduction approach.

The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance Departments and external service providers as required.

The position may occasionally supervise practicum students or Supportive Employment Program participants.

Job Requirements Anundergraduatedegreein

Social

Work,Social

Services,orrelatedfields.

Minimum3yearsexperienceinservingpeoplelivinginpovertywhohaveexperiencedhomelessnessand/or are precariously housed and have mental health and/or addiction issues.

Excellentcommunication(listening,verbal,andwritten),interpersonal,problemsolving,lifeskillscoaching, budgeting, conflict resolution, and crisis prevention/intervention skills.

Knowledge of Mental Health Recovery Approach, Harm Reduction principles, Residential Tenancies Act, Mental

Health

Act,Ontario

Human

Rights

Code,Personal

Health

Information

Protection

Act,Accessibilityfor Ontarians with Disabilities Act.

Knowledgeandexperienceworkingwithindividualsfacingmultiplebarriersandwithdiversecommunities.

Strongculturalcompetencyandsociallyinclusivepractices.

Abilitytoworkindependentlyandinateamenvironment.

Knowledgeofcommunityresourcesandabilitytomakeappropriatereferrals.

Abilitytotraveltohousingsitesandcommunityserviceprovidersfacilities.

Haveaneyeforcleanlinessandabilitytoperformlighthousekeepingduties.

Abilitytolift,move,andstoreobjectsupto20lbs.

Competentwith

Microsoft

Outlook,Word,&Power;

Point,virtualmeetingplatforms,andonlineinformation searches.

Knowledgein

Rent-Geared-to-Income

Rent

Administration,Ontario

Common

Assessmentof

Need(OCAN), are assets.

Ability to work flexible hours including on-call , evenings and weekends as required.

Job Responsibilities OPERATIONAL RESPONSIBILITIES Individual Support Assesstenantsneedsandprovidecoachingandpracticalsupportorrefertoservicestofulfilunmetneeds.

Provideinformalcounselingonmentalhealthand/oraddiction,interpersonalrelationships,lifeskills,food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.

Providewarmreferralstoothercommunityservicesand/orhealthservicesandcollaboratewiththese service providers.

Provideadvocacyservicestotenantsfortheirserviceorbenefitsrights.

Supportfamiliesorrefertoservicesregardinginterpersonalrelationships,childcare,education,Childrens Aid Society involvement, and family court issues.

Preventandde-escalatecrises.

Contacttenantsregularlyandpromotetheirwellnessandsafetyincludingwellnesschecks.

Collaboratewithpartnerserviceprovidersandcoordinatecareandsystemnavigationforhousingstability.

Workincoordinationandcollaborationwithotherdepartments(Property

Servicesand

Finance).





Provideafter-hourssupportservicestotenantsonarotationalbasis.

Encourageindependentself-relianceoftenantsthroughreferraltoservicesandresourcesinthecommunity.

Tenancy Support Facilitaterolloverofhousingunitsandpreparebasicfurniture.

Facilitateunitviewingand/orinterviews.

Orientandwelcomenewtenantstotheirunit,buildingcommunity,andservices.

Advise/educatetenantsof their rights and responsibilities.

Collaborateonanddeveloptenantsindividualizedactionplanusingmentalhealthrecoveryprinciples.

Collect income verification documentation and assist tenants to complete their income verification forms.

Remindtenantstoreportchangesintheirhouseholdcompositionorfamilyincome.

Encouragetenantstoparticipateincommitteesandthelargercommunity.

Provideevictionpreventioninformalcounseling,coaching,and/orpracticalsupporttoaddressrentarrears, behaviour, fire safety, illegal behaviours, and unit condition issues including hoarding and pest infestation.

Inspecthousingunitsandsafetyequipmentannuallyormorefrequentlyifthereareunitconditionissues.

Issuewarningletterstoaddresstenancyissuesthatmayleadtoeviction.

Actasagentofthelandlord,makeandimplementrentorbehaviouralagreementswithtenantsandmonitor them.

Community Development Organizeandfacilitategroupactivitiesandcommunityevents,suchasbuildingmeetings,lifeskills programs, meal programs, social recreation programs, and organizational events.

Encouragetenantstoimproveoverallbuildingenvironmentssuchascleanliness,preventionoftrespassers, personal safety concerns, noise reduction, fire safety, and physical appearance.

Informtenantsandencouragetheirparticipationinorganizationalandcommunityactivities.

Identifyandencouragetenantstopursueleadershipopportunities.

Encouragetenantstobecomemembersoftheorganization.

Administration Writenotesandincidentreportsfortenantsinto

Information

Software

Databases(Treat&Yardi;) Maintainnecessarydocumentationfortenancymanagementandworkplaceinspections.

Facilitateanddocumentmonthlytenantmeetings.

Maintainconfidentialityandobtainconsentswhensharinginformationexceptinemergencysituations.

Maintainaccuraterecordsofcashadvances.

Appearasarepresentativeofthelandlordandawitnessat

Ontario

Landlordand

Tenant

Boardhearings.

Provideshelteroralternativehousinginformationtotenantsbeingevicted.

Educatetenantsonthemoveoutprocessandinspectunitspriortotenantsmovingout.

Liaisewithexternallandlordsonadvocacy,maintenance,andsupportaroundtenancyissues.

On Call Respondtoallcallsthatareforwardedfrom

Tiger

Tel(Neighboursafterhourscallcenter)tothededicated Emergency After-Hours cell phone.

Attendtoafter-hoursemergenciesincludingfires/floods,tenantspassingaway,respondtocallsfrom emergency services (fire, ambulance police), tenants in distress, and tenant health emergencies.





Assist Property Service On-Call staff in the event that they are attending a unit or building (for unit maintenance,oremergencyworkbeingcompletedinvolvingelevatororcommonarea)andthetenantisin distress or not providing access to the unit.

Refertenantrequests,outsideofapprovedemergencies,totheappropriatestafforprocessduringregular business hours.

Conducttenantwellnesscheckswhenrequestedbytenantfamilymembersorsupportagencystaff.

AssesscallsreceivedbySSDoncallforthelockoutandlockchangerequestsreceived.

Providetenant access to the unit (in situation where tenant is locked out and key is inside the unit).

Understandandperformdutiesandresponsibilitiesinaccordancewith

TheEmergency

After

Hours

Manual. ORGANIZATIONAL RESPONSIBILITIES Beknowledgeableaboutandactwithintherelevantlegislationincludingthe

Occupational

Healthand Safety Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Housing Services Act, and Ontario Fire and Building Codes.

Modeltheorganizationalvalues,policies,andprofessionalethicsanddemonstratecommitmenttothe strategic direction.

Demonstrateactivesupportfororganizationaldirectionandprioritiesinownactions.

Proactivelyengageinprogramandorganizationalchangeactivities.

Modelandpromoteaculturewhereeveryoneisaccountableformakingsuredecisionsandgoalsaremetand projects/tasks are completed.

Identify and remove barriers to service excellence.

Demonstratepersonalcommitmentandculturetowellness.

Embrace and demonstrate Neighbours values in your actions.

Participateinaworkcultureofpositivethinking,initiativeandcreativity.

Commitment to improve qualified knowledge to recognize trends and issues and deal with them effectively.

Developandmaintaincollaborativeworkingrelationshipswithalliedcommunityagenciesandprofessionals and participate in community committees and internal Neighbours committees as required.

Complywiththepoliciesof

Neighboursincludingthosepertainingtotheconfidentialityofclientinformation.

Representtheagencyinapositivemannerwithclients,colleaguesandthecommunityatlarge.

Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation. WORKING CONDITIONS Exposuretohouseholdpests,bodilyfluids,individualsexperiencingcrises,individualswhomaybeunderthe influence of substances, cleaning chemicals and some smoking environments.

Workinghoursare35hoursperweek.

Workon-callhours,eveningsandweekendsasrequired.

As a condition of employment, a successful police record check is required.

This position is being posted in response to an existing vacancy at Neighbours Community Homes Neighours may use AI-based tools to assist in screening and assessing applicants for this position.

These tools may help us identify candidates whose skills and experience align with Neighbours objectives by analyzing information provided in resumes and applications.

Our use of AI does not replace human decision-making.

Please apply with a cover letter and resume in one document at Careers@Neighbours on or by September 10, 2026.

Job Benefits Hiring Rate: $31.11 per hour.

📌 Housing Support Worker (Toronto)
🏢 Neighbours Community Homes
📍 Toronto