Job Description To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York when seating, serving and greeting guests.

You are the first and last person the guest encounters during their dining experience, therefore, your professionalism is essential in accurately portraying the service excellence of the hotel and restaurant.

To report to duty punctually, in order to maintain the integrity of co-workers and guests To consistently offer personal and friendly service To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel To ensure that the host stand is kept neat and clean at all times To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.) To efficiently track all covers in the dining room per station and have general knowledge of the union agreement To help guests meet their colleagues by properly using the waiting list form To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees To actively participate in the health and safety procedures as a way to reduce workplace related accidents To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor To feel comfortable with voicing opinions,



suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience To maintain teamwork and valuable work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests dining experience To complete all duties assigned to you before leaving for the day To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests To offer guests coat check when necessary and retrieve guest coats when departing To inform guests of departmental promotions Qualifications Previous work experience in a restaurant/food and beverage setting.

Excellent interpersonal skills and a team player attitude.

Multi tasked when dealing with high volume of guest requests.

Smart Serve is required.

Experience with Open Table is an asset.

Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Constant kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Additional Information Whats in it for you? Fixed Rate of Pay: $27.93per hour.

Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

Dry Cleaning: Free dry-cleaning for your work gear.

Skill Up: Custom learning programs to boost your talents.

Impact: Join our Health & Wellness, Sustainability,



and DEI Committees.

Level Up: Unlock new career heights with exciting growth paths.

Thispostingis for anexisting vacancy. AI disclosure: We use artificial intelligence to help screen and assess applications for this position.

These toolsassistour hiring team but do not replace human judgment.

Final hiring decisions areultimately madeby humans.

If you would like more information about how your data is processed, please contact us. BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it.

If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.

Join us and help shape the future of one of Torontos most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada.

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.

We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

As an Equal Opportunity Employer, we provide equal access to opportunities.

We welcome applications from all qualified candidates.

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