Overview

Love the outdoors? So do we. Join our team for a unique opportunity where your passion can shine, helping create a fun, welcoming retail experience alongside a team that brings the brand to life every day. This pop‑up location will be opening soon, with position start dates beginning this summer and wrapping up early 2027.

Responsibilities

- Deliver a best‑in‑class brand experience to guests through sharing technical product knowledge and supporting with problem solving.
- Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way.
- Champion Arc’teryx as a brand ambassador both in‑store and in the community.
- Develop your passions both in and out of the store with the support of the team.
- Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
- Provide feedback on merchandising and in‑store experience to help drive sales.
- Maintain an open, collaborative relationship with your team and store leadership.
- Support with and participate in various store tasks as assigned by the leadership team.
- Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
- Utilize the Point‑of‑Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade‑ins, purchases, and returns.
- Receive and unpack boxes for inventory as required (boxes can weigh 5–30 lbs).

Qualifications

- Passionate about delivering exceptional customer service.
- Love to have fun at work,



and hold yourself accountable to what is required of you.
- Self‑motivated, and enjoy problem solving.
- Highly flexible and adaptable when faced with ambiguity.
- Effectively balance autonomy and collaboration.
- Inspire breakthrough thinking and continuous improvement.
- Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
- Passion for getting outside and living it.

Expectations

- All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
- Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
- Under the direction of the Store Leads, Store Manager and Assistant Manager, perform/complete other additional projects, duties, and assignments as required and/or by request.

Availability Requirements

- Available for a minimum of one open, one close and one weekend shift each week.
- Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.
- Full Time:



30–40 hours per week (5 days per week).
- Part Time: 10–30 hours per week (2–4 days a week).
- Contract dates: summer 2026 — early 2027.

Compensation & Perks

Pay range: CAD$20–23/hour (midpoint $21.50/hour). The pay range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. The role is eligible to participate in a bonus plan based on the performance of the store.

Benefits include:

- Time & Flexibility – Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of prospect and fair treatment in alignment with our values.

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📌 Product Guide | Pop-up Store | Richmond, BC — temporary
🏢 Arc'teryx
📍 Richmond