We are seeking a highly skilled Payroll Analyst to support complex U.S. payroll operations with sound judgment, technical payroll expertise, and a continuous improvement mindset.

Our North American Payroll team supports approximately 5,500 U.S. employees across all 50 states and five Employer Identification Numbers (EINs).

This role is responsible for delivering accurate, compliant payroll while reducing risk, strengthening controls, improving processes, and enhancing the employee experience.

The successful candidate will be curious, analytical, and comfortable partnering across Payroll, HR, Finance, Benefits, Tax, Technology, vendors, and business stakeholders to solve problems, support payroll-related projects and implementations, influence change, and drive meaningful business impact
**The best Payroll Analysts do more than process payroll.

They improve it by preventing errors, solving root causes, improving controls, reducing manual work, and delivering measurable results.**
**Position Responsibilities:**
**Payroll Operations, Compliance & Analysis**
Independently process, audit, and validate high-volume payroll accurately and on time across multiple jurisdictions, legal entities, pay groups, and payroll cycles.

Handle escalated payroll support cases, including complex employee, manager, HR, and vendor inquiries requiring research, judgment, and timely resolution.

Lead complex payroll activities, including equity compensation, executive payroll, deferred compensation, board payments, mobile employee payroll, relocation, annual compensation, bonus cycles, taxable benefits, and special tax treatment items.

Lead quarterly and year-end activities, including reconciliations, audits, amended filings, adjustments, taxable benefit reporting, and employee reporting requirements.

Research and resolve complex payroll, tax, and benefits issues while applying federal, state, local, and other regulatory requirements.

Investigate payroll discrepancies, determine root causes, and recommend sustainable solutions.
**Testing, Controls & Continuous Improvement**
Support payroll system, configuration, integration, and process changes through structured end-to-end testing and validation.

Develop test scripts, scenarios, and validation plans, including regression, integration, parallel, negative, and exception testing.

Anticipate edge cases and confirm that results align with business requirements.

Document testing outcomes, defects, risks, and recommendations.

Identify opportunities to simplify, automate, standardize, and strengthen payroll processes and controls.

Create and maintain process documentation, job aids, and operating procedures while contributing to projects that reduce risk and support scalable payroll operations.
**Technology & AI Enablement**
Use Workday, ADP Global

View, SAP-based payroll tools, and related technologies to support payroll delivery, integrations, and issue resolution.

Support and troubleshoot inbound and outbound payroll integrations, including retirement plans, deferred compensation, benefits, withholding, garnishments, tax filings, and workers' compensation reporting.

Use approved AI, automation, reporting, and productivity tools to improve research, reconciliations, documentation, testing, analysis, process mapping, and communications.

Identify practical technology and workflow improvements while protecting confidential data, validating outputs, maintaining human review, and ensuring payroll compliance.
**Partnership & Team Impact**
Build strong partnerships with Benefits, Pension, Compensation, Finance, Tax, Technology, and external vendors.

Communicate complex payroll concepts in clear, business-friendly language.

Share knowledge,



support teammates, and contribute to a culture of learning and continuous improvement.

Influence positive change through expertise, credibility, and collaboration.

Analyze payroll impacts related to benefits programs, including disability, paid family leave, taxable wages, deductions, imputed income, and year-end reporting.

Identify trends, risks, and opportunities through payroll, benefits, tax, and reporting data.

Evaluate impacts, risks, and alternatives before recommending changes or corrections.

Apply sound judgment when navigating ambiguous or non-standard payroll situations.
**Required Qualifications:**
5+ years of progressive payroll experience with increasing levels of responsibility.

Strong analytical, troubleshooting, and problem-solving skills, including the ability to independently research and resolve complex payroll, tax, and benefits issues.

Experience with payroll audits, reconciliations, quarterly and year-end activities, taxable benefit reporting, and employee year-end reporting.

Experience supporting payroll system or process changes, including documenting requirements and decisions, managing scope, developing test scenarios, and executing positive and negative testing.

Experience with ADP Global

View, SAP, or similar enterprise payroll systems.

Expert-level knowledge of gross-to-net payroll processing, including earnings, deductions, taxable benefits, statutory remittances, employer liabilities, general ledger impacts, payroll funding, and accounting reconciliations.

Advanced Excel and data analysis skills.

Ability to manage multiple priorities, work independently with minimal direction, and collaborate effectively within a team environment.
**Preferred Qualifications:**
CPP, FPC, or similar payroll certification.

Experience supporting international payroll operations, including expatriate payroll, mobile employees, cross-border taxation, and related compliance requirements across jurisdictions such as Canada, the United Kingdom, and Hong Kong.

Benefits administration or operations experience, particularly where benefits programs affect payroll taxation, disability payments, paid leave, taxable wages, or year-end reporting.

Experience serving as a lead tester, project contributor, subject matter expert, mentor, or escalation point.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible workplace where well being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI Hybrid
#LI-JH
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.





Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Ubicación principal**
Boston, Massachusetts
**Modalidades de Trabajo**
Híbrido
**Se prevé que el rango salarial esté entre**
$61,875.00 USD - $103,125.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)**
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)**
**Derecho al Trabajo**
**Verificación Electrónica (E-**
**Verify**
**)**
**Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)**
Company: John Hancock Life Insurance Company (U.S.A.)

📌 Payroll Analyst (Waterloo)
🏢 Manulife
📍 Waterloo