Take the lead as a Duty Manager at Swissport's Executive Lounge. Oversee operations, coach staff, and ensure exceptional service for travelers in a busy airport setting.
As a Duty Manager, you will report to the Lounge Manager and be responsible for daily operations of the lounge. This position requires a strong background in hospitality management to guide your team effectively. Your influence on staff performance and customer satisfaction will be vital in maintaining our high standards.
Key Responsibilities:
• Manage and supervise Lounge Agents
• Ensure daily reports are completed accurately
• Uphold compliance with health and safety policies
• Maintain strong relationships with airline customers
• Address and resolve guest service issues promptly
Requirements:
• High School diploma or equivalent
• At least 3 years' experience in a leadership role
• Excellent communication skills in English and French
• Strong attention to detail and organizational skills
• Willingness to work versatile shifts
Drive excellence in service while leading a motivated team at Swissport.
#J-18808-Ljbffr