Job Description
Role Overview
This role sits within the Operations function, supporting a newly launched discount program.

The primary focus is ensuring discounts are correctly applied, validated, and billed by leveraging internal systems, reporting, and close collaboration with cross‑functional teams.

The role is highly operational, detail‑oriented, and system‑dependent, with a strong emphasis on accuracy, speed, and issue resolution.

Day‑to‑Day Responsibilities
Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently
Review job orders and system data to validate that discounts have been properly applied prior to billing
Investigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems)
Rely heavily on internal systems to track, verify, and correct discount applications
Manage shared inboxes and incoming requests by: Reviewing emails
Understanding the issue
Identifying the root cause
Implementing or coordinating the fix
Identify operational gaps and collaborate with partners to mitigate future issues
Report on trends, successes, and errors related to discount usage and billing accuracy
Maintain organized tracking and documentation using spreadsheets and reporting tools
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation,



gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

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Skills and Requirements
Requirements (Absolute Must‑Haves)
3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programs
Strong ability to work quickly and accurately in a fast‑paced, operational environment
High level of attention to detail, especially when working with billing and financial data
Strong organizational skills, with the ability to navigate multiple systems and workflows
Proven experience working cross‑functionally to solve operational issues
Ability to learn new systems and processes quickly
Solid Excel skills, including: Managing and organizing spreadsheets
Working with existing formulas (e.g., VLOOKUP/XLOOKUP)
Data sorting, validation, and reconciliation
Experience operating at a manager level, with the ability to manage work independently (no people management required)
Ability to work fully independently with minimal oversight Nice to Have
Experience using tools such as: Salesforce
Power BI
Zuora
Other billing or reporting platforms
Prior exposure to discount, pricing, or promotional programs

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