Elevate customer satisfaction at Teldio as a Technical Support Specialist in Ottawa. Support, troubleshoot, and maintain our comprehensive security solutions for an impactful customer experience.

As a hands-on Technical Support Specialist, you will engage directly with clients and partners to ensure successful deployments of Teldio's innovative hardware and software systems. This role demands excellent skills in troubleshooting networks, I/O systems, and physical security technologies like VMS and access control. You will work independently and collaboratively to deliver exceptional support and resolve technical challenges.

Key Responsibilities:



• Guide partners through technical installs and upgrades • Troubleshoot hardware and software issues effectively • Document and resolve technical problems promptly • Collaborate with engineering to track product bugs • Write knowledge base articles for future reference

Requirements: • 2+ years in technical support or systems integration • Proficient in networking and Linux environments • Robust diagnostic skills in I/O and systems integration • Excellent communication for technical and non-technical users • Self-motivated and organized across multiple priorities

Utilize your technical expertise and customer service skills to enhance client satisfaction at Teldio. #J-18808-Ljbffr

📌 Teldio Technical Support Specialist (Montreal)
🏢 Teldio
📍 Montreal