Join Perimeter Aviation as the Call Center Lead in Winnipeg, Manitoba, where your leadership drives exceptional customer experiences. Be part of a team dedicated to supporting customers 24/7.

In this pivotal role, you will manage call center agents, ensuring they meet performance standards and deliver superior service. Your skills in communication and time management will help create a positive work workplace and improve team effectiveness.

Work in a fast-paced setting and be prepared to address customer issues with confidence.

Key Responsibilities:

- Oversee operations to ensure high-quality service
- Monitor team performance and call metrics daily
- Organize schedules for agents during shifts
- Train new and existing agents on service protocols
- Resolve escalated customer issues effectively

Requirements:

- High school diploma or equivalent
- At least one year of customer service experience
- Familiarity with airline reservation systems preferred
- Strong analytical and interpersonal skills
- Ability to work varied shifts to fulfill service needs

Leverage your call center management experience to excel at Perimeter Aviation and support our valued customers.

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📌 Call Center Lead Position at Perimeter Aviation (Winnipeg)
🏢 Perimeter Aviation
📍 Winnipeg