Course Overview

This course is designed to equip Dental Reception teams with the skills and confidence to deliver an exceptional patient journey. Participants will learn how to apply effective customer service and communication principles, build strong patient relationships, and manage reception duties with professionalism.

The programme also provides practical guidance on handling complaints with confidence and ensuring every patient experience is positive and welcoming.

Top Dental Courses Provider in London – Recognised for excellence by Dental Industry.

Our trainers have over 15 years of reception experience. They are engaging and use various teaching techniques to accommodate all learning styles.

This course is interactive and practical, with scenarios and thought-provoking content. It delves into the psychology of communication with the power of rapport-building and metacognition.

Complaint handling and ethical selling are comprehensive sections. These additional segments contribute to making this a unique Dental Reception training course.

Anyone who is interested in a reception role within the Dental industry, or a current dental receptionist wanting to enhance their communication and complaint-handling abilities.

How will you learn?

You will attend a one-day, face-to-face training session from 09:00 to 17:00 (with a one-hour lunch break).

Assessment At the end of the session, you will complete a short written assessment to demonstrate your understanding of the course content.

Certification Upon successful completion, you will be awarded a certificate,



recognising your new skills and knowledge.

Entry Requirements

There are no specific entry requirements as we teach from scratch.

Course Information

By the end of this course, you will be able to:

- Understand how customer service affects your business
- Understand what valuable and bad customer service is
- The Patient Journey end-to-end
- I-Care Method
- Identify and overcome barriers to excellent customer service through verbal and non-verbal communication
- The Limbic system
- Metacognition
- Stress Management: What is stress? Signs of Stress
- Dealing with complaints politely and professionally
- De-escalating/Disarming
- Learn how to deal with challenging behaviour
- CQC outcomes that affect the reception team
- Ethical selling and appointment-making

Fees, Dates & Payment

Study mode – Class based

Date – 3 October, Friday

Duration – 1 day

Time – 9:30am to 4:30pm

Fee – £165

Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

How to pay

The payment can be done by phone +44(0)7484 014980, in the office, via Pay Pal button or directly to our bank account





Why London Waterloo Academy?

We are truly proud of what we have already accomplished. The Academy has been operating since 2009 with a long list of graduates and successful Dental Professionals. We are continually striving to provide high-quality tuition, and by listening to our learners, we are able to make studying at London Waterloo Academy easy and comfortable, which helps our learners to be confident and successful.

We are regularly contacted by Dental Surgeries to recruit our learners for Trainee Dental Nurse positions

Small groups designed to maintain high-quality tuition and progress

Individual support all the way to graduation. A free one-on-one lesson available to students whenever they need it during their studies.

Earn while you learn

We offer a flexible payment plan with no extra charge on top of the instalments

We are recognised and consistently approached by private surgeries that are well acquainted with our high teaching standards. These surgeries actively seek out our candidates to fill Trainee Dental Nurse vacancies

On completion, you will hold a National Dental Nursing Diploma (NEBDN) and become a General Dental Council (GDC) registered Dental Nurse

Regular feedback on progress

We foster a community feel where each individual values and respects one another. This may be the reason why our graduates continue to come back for a chat or to share experiences and success stories.

Located in Central London – Waterloo/Southwark

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📌 Dental Receptionist Course (London)
🏢 Waterlooacademy
📍 London