Join Para Med as a Customer Care Coordinator and be the first point of contact for clients needing care. Elevate the client experience through superior service and efficient support.

As a full-time Customer Care Coordinator, you will report to the Operations Manager while delivering exceptional customer service. Your role involves assessing client needs and matching them with suitable field staff. Ideal candidates exhibit empathy in stressful situations and prioritize effective communication.

Key Responsibilities:

- Handle all incoming calls with professionalism
- Offer one-call solutions to resolve client queries
- Route calls to the proper departments for rapid resolution
- Approach client concerns with compassion
- Contribute positively to the care journey of clients

Requirements:

- Preferred: one year of administrative experience
- Post-secondary education completion is advantageous
- Proven ability to work in high-pressure situations
- Intermediate proficiency in computer software
- Excellent written and verbal communication skills

Leverage your skills to support both clients and care staff in your role at Para Med.

📌 Customer Care Coordinator Full-Time (Kitchener)
🏢 ParaMed
📍 Kitchener