Shape the future of application support at Citigroup as an Apps Support Lead Analyst, focusing on Pega and AI platforms. Drive operational improvements and ensure seamless system performance across teams. In this full time role, you will manage intricate application support processes, uphold service levels, and engage with senior stakeholders.

Your strategic oversight will facilitate effective incident management, vendor alignments, and team mentoring. You should possess robust experience and a thorough understanding of industry practices to drive results. Key Responsibilities:
Lead production support efforts for critical applications
Oversee incident management using observability tools
Manage vendor relationships for offshore services




Create automation scripts to enhance support efficiency
Mentor the technical team for performance enhancement

Requirements:
At least 10 years of experience in Apps Support
Expertise in managing senior stakeholders
Excellent written and verbal communication skills
Preferred experience in AI platforms and low-code technology
Bachelor’s degree required; Master’s degree preferred

Harness your leadership skills and technical expertise to make an impact on Citigroup’s mission-critical systems.

📌 Citi Apps Support Lead Analyst Role Mississauga
🏢 Citi
📍 Mississauga