Overview The Customer Care Coordinator plays a vital role in ensuring exceptional service and support for our patients. This position requires a detail-oriented individual who can effectively manage patient inquiries, coordinate appointments, and maintain accurate medical records. The ideal candidate will possess strong communication skills and a background in medical or dental office environments.

Duties
Serve as the primary point of contact for patients, addressing inquiries and providing information regarding services.
Schedule and confirm patient appointments, ensuring efficient use of time and resources.
Maintain accurate electronic medical records (EMR) and ensure compliance with privacy regulations.
Collaborate with healthcare providers to facilitate smooth patient care transitions.
Submission to insurance companies.
Assist in managing office operations, including filing, data entry, and inventory management.
Provide support in handling insurance claims and verifying patient eligibility.




Educate patients about procedures, treatments, and office policies.

Requirements
Proficiency in medical terminology is essential for effective communication within the healthcare setting.
Previous experience in a medical or dental office is highly desirable.
Familiarity with electronic medical records (EMR) systems to ensure accurate documentation.
Strong organizational skills with the ability to multitask in a fast-paced setting.
Excellent verbal and written communication skills to interact effectively with patients and staff.
Prior office experience that demonstrates attention to detail and customer service excellence.

Job Types: Full-time, Part time, Permanent Pay: $19.00-$20.06 per hour

Benefits
Extended health care
Flexible schedule
In office parking

Work Location: In person

📌 Client Care Coordinator Orléans (Canada)
🏢 CN Physiotherapy Orleans
📍 Canada