Step into the role of Apps Support Lead Analyst at Citi, focusing on critical production management applications with a focus on system performance and incident resolution. Lead your team to ensure operational success.

In your role as an Apps Support Lead Analyst, you will be responsible for managing complex app support across platforms like Pega and AI. This lead position includes overseeing incident management, vendor relations, and performance evaluations while collaborating with key stakeholders to define and enhance support protocols.

Key Responsibilities
Lead production support for Pega and AI services
Manage incident resolution with cross-functional teams
Conduct risk evaluations for platform integrity
Create and maintain automation tools using Python/Java
Mentor junior engineers to elevate support quality

Requirements:
Over 10 years of relevant experience
Robust stakeholder management capabilities
Capability in project management and service improvement
Detailed knowledge in apps support functions
Excellent verbal and written communication skills

Drive quality support and service optimization for production management at Citi.

📌 Apps Support Lead At Citi Mississauga
🏢 Citibank (Switzerland
📍 Mississauga