We are seeking a bilingual Customer Service Representative (CSR) to join our team. As the primary point of contact for our customers, you will be responsible for handling inquiries, service requests, complaints, and feedback. This role requires a proactive approach to understanding customer needs and delivering effective solutions.

Key Responsibilities:
Serve as the first point of contact for customers, providing timely and accurate information
Handle customer inquiries via phone, email, and live chat, ensuring all interactions are properly recorded in the system
Assess customer needs and coordinate with logistics and operations teams to provide appropriate solutions
Maintain a strong understanding of company services and pricing to offer qualified guidance
Handle customer complaints and escalations, providing timely and effective resolutions




Identify opportunities for service improvement and collaborate with the team to implement enhancements
Prepare reports on customer interactions and satisfaction
Ensure compliance with company policies and procedures

Qualifications:
Post-secondary education
2–3 years of customer service experience
Excellent verbal and written communication skills
Bilingual in English and French is required
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and CRM systems
Ability to work independently as well as part of a team

Job Type: Full time

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Perks:
Dental care
Life insurance
Vision care

Language:
English (preferred)
French (preferred)

Work Location: In person

📌 Bilingual Customer Service Representative English &french Scarborough
🏢 PRIME NUTRISOURCE
📍 Scarborough