Become a leader in customer operations with Affirm as Director of Vendor Strategy & Execution. Drive innovation and efficiency in global vendor management while enhancing the customer experience. As a pivotal member of the operations team, you will take charge of Affirm's customer operations vendor program, specifically the oversight of our global BPO relationships.

Your role is essential in implementing AI solutions and fostering a customer-centric culture across the vendor network. You'll partner with various stakeholders to improve service delivery and ensure compliance, making a significant impact on customer satisfaction and operational excellence. Key Responsibilities:
Oversee strategic vendor operations and governance
Implement cutting-edge resolutions for customer issues




Collaborate with product teams to enhance automation
Analyze performance trends to guide leadership decisions
Facilitate vendor performance management and accountability Requirements:
15+ years in senior customer operations roles
Extensive experience with global vendor partnerships
Solid track record of implementing AI technologies
Proven success in leading cross-functional initiatives
Exceptional analytical and communication abilities Contribute to affirming customer-centric values through your leadership in vendor management and operational excellence.

📌 Affirm Director Of Vendor Strategy & Execution Winnipeg (Canada)
🏢 Affirm
📍 Canada