Overview

Join our dynamic hospitality team as a Hotel Receptionist / Housekeeping / Laundry professional! This vibrant role offers the prospect to deliver exceptional guest experiences through front desk management, personalized customer service, and meticulous housekeeping and laundry services. You will be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your energetic approach and attention to detail will contribute to creating a memorable stay for all visitors.

Duties
Must be willing to work on weekends and holidays
Greet guests warmly upon arrival, providing a friendly and professional first impression
Manage front desk operations using multi-line phone systems, including reservations, inquiries, and guest requests
Check guests in and out efficiently while maintaining accurate records of stays and billing information
Handle guest inquiries with explicit communication and excellent phone etiquette, ensuring their needs are met promptly
Perform housekeeping duties such as cleaning guest rooms, replenishing supplies, and maintaining cleanliness standards
Manage laundry services by sorting, washing, folding,



and distributing linens and guest clothing as needed
Assist with guest services by providing local information, addressing concerns, and ensuring a positive experience throughout their stay

Experience
Previous hotel or hospitality experience is preferred to ensure familiarity with industry standards
Multilingual or bilingual skills would be an advantage for communicating with diverse guests
Solid customer service skills with the ability to handle guest interactions professionally and courteously
Knowledge of hospitality operations including housekeeping procedures and laundry management is desirable
Excellent communication skills combined with a friendly demeanor to foster guest satisfaction and loyalty

This role is perfect for motivated individuals eager to thrive in a lively hospitality environment. We value energetic team players who are dedicated to delivering outstanding service while maintaining high standards of cleanliness and organization. Join us in creating welcoming spaces where every guest feels at home!

Pay: $18.25-$20.00 per hour

Work Location: In person

📌 Hotel Receptionist / Housekeeping / Laundry Smithers
🏢 Stork Nest Inn
📍 Smithers