Job description

Role Responsibilities
Responds to all customer inquiries by listening, understanding, and recommending solutions.
Answer customer questions promptly with honesty and accuracy
Answers phone calls, schedules routine and unplanned maintenance appointments for customers based on dealership availability.
Makes outbound calls to schedule, confirm appointments, and follow up on service quotes.
Makes outbound follow up calls to service customers.
Makes outbound calls for seasonal offers on tires and service campaigns.
Maximizing parts and service sales by recommending all regular maintenance requirements.
Collect and analyze metrics/run reports.
Have the ability to create and maintain a process-driven work workplace.

Job Type: Full time,



Permanent

Benefits:
Dental care
Disability Insurance
Employee assistance program
Extended health care
Life insurance
In office parking
RRSP match
Vision care

Schedule:
Day shift
Monday to Friday

Supplemental pay types:
Bonus pay based on departmental performance.

Ability to commute/relocate:
Moncton, NB: reliably commute or plan to relocate before starting work (required)

Language:
English/French (required)

Work Location: In person

Job Type: Full-time

Work Location: In person

📌 Service Appointment Coordinator Moncton
🏢 Acadia Toyota
📍 Moncton