Contact Canter Representative

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Compensation: $17.95/hour

Our client is seeking a Bilingual Customer Service & Collections Representative to join their fast-paced contact center team in Mississauga, Ontario. This position is ideal for candidates who thrive in a high-volume customer environment, enjoy helping people find solutions, and are comfortable handling both inbound and outbound calls.

In this role, you will provide exceptional customer service, assist customers with repayment options and financial solutions, and maintain accurate records of customer interactions.

Location & Schedule
Mississauga, ON (Onsite for training)
Contract: 6 Months
Start Date: August 31, 2026
Training & Nesting: 5 days onsite per week for the first 10 weeks
Post-training: Hybrid schedule (2 days onsite, 3 days remote) upon meeting performance expectations
Hours of Operation: 6:30 AM – 11:00 PM EST
Candidates must be flexible with scheduling shifts within operating hours.

Key Responsibilities




Handle inbound and outbound customer calls professionally and empathetically
Resolve customer inquiries and provide outstanding customer service
Educate customers on available programs, services, and solutions
Discuss outstanding balances and repayment options
Negotiate payment arrangements while maintaining positive customer relationships
Identify opportunities to enroll customers in debt management programs
Maintain accurate documentation within internal systems
Meet productivity, compliance, and quality standards in a contact center workplace

Required Qualifications
Previous customer service experience
Experience working in a call center environment
Comfortable managing high volumes of inbound and outbound calls
Robust multitasking and organizational skills
Ability to manage emails, chats, and phone interactions simultaneously
Excellent problem-solving and customer relationship skills
Robust attention to detail and accountability

Preferred Qualifications
Collections experience
Experience in financial services, debt management, or customer support
Ability to work against multiple performance metrics and KPIs

📌 Contact Center Representative Mississauga
🏢 Insight Global
📍 Mississauga