Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through cutting-edge solutions.

Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a robust understanding of Xplore's array of products and services. You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions.

Key Responsibilities:



• Provide advanced troubleshooting for internet and network services • Collaborate with teams for escalating unresolved technical issues • Document all customer interactions for accurate follow-through • Uphold a comprehensive knowledge of Xplore's product offerings • Recognize and recommend sales opportunities based on customer inquiries

Requirements: • Must be bilingual in French and English • Completion of post-secondary education or equivalent • Previous experience in contact center or customer services • Knowledge of troubleshooting methods and systems • Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred

Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc. #J-18808-Ljbffr

📌 Xplore Bilingual Technical Support Specialist Winnipeg
🏢 Xplore
📍 Winnipeg