Position Summary
Homelessness Outreach Worker (2 positions)
Short-term (approximately up to 2 years) / Full-time
Location: Cranbrook, BC
Salary: $64,991.02 – $75,143.40 annually
Reporting to the Coordinated Access and Assessment Manager. The role involves connecting with people experiencing homelessness or at risk of becoming homeless in community locations, aiding individuals to navigate housing and related support systems, and collaborating with shelters, supportive housing providers, and homelessness service agencies to ensure an integrated system of supports.

Key Responsibilities

Connect with individuals experiencing homelessness or at risk of homelessness in community locations.

Aide and assist individuals to navigate housing and related support systems.

Collaborate and partner with shelters, supportive housing providers, and homelessness service agencies.

Coordinate rapid support for individuals sheltering outdoors as part of the multidisciplinary regional homelessness and encampment response team (HEART).

Assist in preventing, minimizing, and resolving encampments.

Candidate Profile
Education & Experience

High school diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling, or a related discipline.

Considerable progressive experience working with individuals experiencing homelessness and poverty due to physical, mental, or psychological disability and/or substance use challenges.

Experience liaising with government, private,



and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.

Experience with crisis management and/or de-escalation techniques.

Equivalent combination of education, training, and experience acceptable to the employer.

Tier 4 Criminal Record Check required.

Knowledge, Skills, and Abilities

Knowledge of causal factors of homelessness, mental illness, and addiction.

Understanding of cultural and community connections in supporting individuals to improve well-being and exit homelessness.

Understanding of the impacts of residential schools, generational trauma, and/or abuse.

Knowledge of government, private, and community-based housing service providers.

De-escalation, negotiation, and conflict resolution skills to manage evolving situations.

Understanding of traditional, cultural, and holistic wellness and healing initiatives.

Excellent verbal and written communication skills.

Proficiency in computer applications and software, including MS Office tools.

High degree of confidentiality and sensitivity when engaging with diverse individuals.

Capacity to build strong partnerships with service providers and community partners.

Ability to learn, understand,



and update BC Housing mandate, programs, and services.

Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.

Valid Class 5 BC driver’s licence and access to a vehicle; ability to travel and work occasional evenings and weekends.

Successful applicants are required to maintain Security Clearance throughout employment and may need to undergo a satisfactory criminal record search.

Requirements

Valid Class 5 BC driver’s licence and reliable vehicle access.

Tier 4 Criminal Record Check.

Must be legally entitled to work in Canada.

Benefits

In-house training and professional development opportunities.

Wellness programs including fitness, smoking cessation, flu shots, mental health resources, and lunch-and-learn sessions.

Recognition programs and long-term service awards.

Transit pass and other green transportation incentives.

Active social club and community event participation.

Comprehensive health and advantages package.

EEO Statement
At BC Housing, we are committed to fostering a healthy, safe, and inclusive workplace where respect and diversity are valued. We welcome applications from all qualified candidates, including women, visible minorities, Indigenous peoples, people with disabilities, and people of all sexual orientations and gender identities.

Location Notice
Both positions are based in Cranbrook, British Columbia and require on-site work.

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📌 Homelessness Outreach Worker (British Columbia)
🏢 BC Housing
📍 British Columbia