Join ICE as an Operations Manager, focusing on service delivery and support functions. Ensure productive operations and enhance the customer experience in this hands-on management role.As an Operations Manager at ICE, you'll oversee daily service operations, managing teams across Helpdesk, Scheduling, and Technical Administration. This agile position requires strong leadership and the ability to drive performance improvements across multiple operational areas to meet service level agreements (SLAs). Your strategic mindset will be instrumental in fostering continuous improvement within the organization.Key Responsibilities:
Take ownership of daily support service operations
Hold regular reviews with Service Delivery Managers




Oversee Helpdesk operations for efficient request handling
Manage Parts & Hub operations for timely parts delivery
Ensure effective use of Smartcall for remote diagnosticsRequirements:
Proven experience in operational leadership
Background in Helpdesk or Customer Support functions
Robust problem-solving mindset
Ability to manage multiple areas simultaneously
Experience driving performance improvements using dataLead ICE's operational excellence and enhance customer service delivery.#J-18808-Ljbffr

📌 Experienced Operations Manager Role Peterborough (Canada)
🏢 ICE - Industrial Cleaning Equipment
📍 Canada