Become a Senior Escalation Engineer at Island and lead technical investigations for notable clients. This role combines support case management with mentoring and customer engagement.As part of our first Escalation team at Island, your responsibilities will include resolving complex support queries from Fortune 500 customers. Collaborating with Product and R&D; leadership, you'll ensure high customer satisfaction and address critical bugs with precision. Your long-standing background in Customer Support and Cyber Security will enable you to navigate technical challenges and enhance our service quality.Key Responsibilities:
Manage intricate escalated support cases
Lead technical investigations with Research and Development




Deliver effective solutions and report bugs
Collaborate with internal teams for customer satisfaction
Document processes and mentor customer teamsRequirements:
5+ years experience in a support role, Tier 3 preferred
Demonstrated SaaS and Cloud troubleshooting skills
Familiar with investigation and monitoring technologies
Knowledge of Cyber Security principles
Proficient in reading and understanding codeTransform enterprise work at Island with your technical expertise and customer-focused approach.#J-18808-Ljbffr

📌 Senior Escalation Engineer At Island Toronto (Canada)
🏢 Island
📍 Canada